设万维读者为首页 万维读者网 -- 全球华人的精神家园 广告服务 联系我们 关于万维
 
首  页 新  闻 论  坛 博  客 视  频 分类广告 购  物
搜索>> 发表日志 控制面板 个人相册 给我留言
帮助 退出
 
江靈颺(小江)  
Original Prose & Poetry by Lingyang Jiang 無繮無伯樂,有夢有天堂。—— 颺  
网络日志正文
McDonald's Learned A Lesson 2022-11-23 07:04:13

"I...touch screen...no receipt...a receipt please..."


A senior citizen with an Asian appearance was struggling to get his message across, only to be rebuked by the busy manager:


"Sir, you get a receipt only when you pay at the cashier counter."


Frankly, this McDonald's manager was lying to his customer's face. I couldn't go on finishing my cup of coffee. Gently but firmly, I reminded the manager that his customer was entitled to a sale receipt. Stone-faced now, the manager came up with the requested receipt in a matter of seconds. 


I ventured to ask the senior citizen if he came from the Chinese-speaking world, judging from his accent. Before we knew it, we started a conversation in Putonghua. I wondered aloud if he wanted to file a complaint with McDonald's Corporation. He nodded, hesitantly though. I took it as a yes. I then walked him through the complaint form on the McDonald's app and translated his feedback into English. 

I was impressed by the complainant who just laid out the facts precisely and concisely, avoiding emotion-loaded words. We met again in the same McDonald's a couple of weeks later. He showed me a stored value card courtesy of a McDonald's franchisee and offered to buy me a coffee. I declined, smiling.

Author: Lingyang Jiang


浏览(901) (35) 评论(0)
发表评论
我的名片
江灵飏
注册日期: 2018-04-03
访问总量: 267,861 次
点击查看我的个人资料
Calendar
最新发布
· Centralization (China) and Dec
· One Lesson from the Two Opium
· The latest understanding betwe
· Can Renminbi replace USD? Yes,
· Xi uses the Hong Kong playbook
· Pragmatism won local elections
· A White Paper Revolution in Ch
分类目录
【華語博文】
【English Posts】
· Centralization (China) and Dec
· One Lesson from the Two Opium
· The latest understanding betwe
· Can Renminbi replace USD? Yes,
· Xi uses the Hong Kong playbook
· Pragmatism won local elections
· A White Paper Revolution in Ch
· Trump's Wall Invites Ille
· Did America Steal Technology?
· How Intellectuals become Usefu
【散文】
【詩詞】
存档目录
2022-12-01 - 2022-12-04
2022-11-10 - 2022-11-30
2022-10-17 - 2022-10-22
2022-01-30 - 2022-01-30
 
关于本站 | 广告服务 | 联系我们 | 招聘信息 | 网站导航 | 隐私保护
Copyright (C) 1998-2022. CyberMedia Network /Creaders.NET. All Rights Reserved.