"這可能是拜託大量亞系人湧入的後果。 "

這不是可能，而是肯定是拜託美國白人高層精英選擇廉價勞動力的戰略後果。美國當年能殺光印地安人，如果想杜絕非法移民是輕而易舉的事。但使用非法廉價勞動力是美國兩黨共識，區別僅僅是給他們的福利和人權多少而已。

我因為保險公司的錯誤，打了十幾次電話，在線超過三個小時，每次都禮貌地承認失誤，下個月更改。不僅屢教不改，而且改正後再犯同一錯誤，並取消之前的改正。一直拖過兩年。再以過期為由拒絕賠付。是資本賺錢的手段邪惡，不應抱怨底層的工作人員是亞裔。

就是啊，80年代就是善良的美國，如今，沒了，極左極右兩大垃圾互相禍害美國和全世界！

中國大使館就這樣

你有病？ 美國的問題扯到中國去。這不是美國制度問題， 也不是哪個美國總統的錯。 這是人類本性自私懶惰愚蠢造成的問題。

美國的這個問題要等一代人，下一代人才會重新恢復。 美國地大物博，倒不了知識但是目前沒得救。只能熬過去。

這是人工智能CHATGPT。讀了我的這篇文章後，給我寫的英文版

Title: The little cost savings that are costing America its humanity
Byline: By [Your Name], [City, State]
Text:
When I first arrived in the United States in the 1980s I was moved by something I had never seen before: the small courtesies that made civic life feel humane. Store clerks trusted customers. Service workers treated you like a person. A call to a business usually meant a friendly voice who could actually solve your problem.

Today those memories feel like a different country. Stores put goods behind locked cases and post security guards at doors. Banks and companies flood our mailboxes with warnings about scams. These changes are disruptive and unpleasant, but tolerable — until you try to make a simple phone call.

Most companies now put customers through automated trees and AI scripts that can ask for your name, address and membership number and then give a canned response that does not solve anything. If you insist on speaking to a human, you may be routed to a call center thousands of miles away where language barriers, scripts and short time windows leave you guessing and frustrated. If the call drops, you start over. The pain is repeated, banal and corrosive.

For many of us, a phone call is not an invitation to recite frequently-asked answers — it’s the last resort to solve a real, specific problem. Replacing that interaction with cost-saving automation may show short-term savings on spreadsheets, but it destroys goodwill, alienates customers, and — in my experience — drives people away. If companies really want loyalty, they should invest in human agents empowered to fix problems quickly, not hide behind robotic menus and outsourced scripts.

This is not only my private complaint. Journalists and consumer surveys have charted a broad decline in customer service in recent years, with automation and cost-cutting often blamed for rising consumer frustration. Restoring accessible, humane service is not merely sentimental: it’s an investment in trust. Companies that advertise “we care” should back that claim by ensuring a human can answer the phone and solve the issue — and by making that option easy to find. I would switch my accounts tomorrow to any bank, insurer or utility that publicly committed to “live-agent first” phone support. That is a stronger business model than many executives realize.

Policy makers, consumer advocates and company boards should treat customer service as a public good. Regulations can require clear, reachable pathways to human assistance for time-sensitive and complex customer needs. Consumers can vote with their wallets — and with their pens — by filing complaints, writing letters and sharing stories.

I am not asking for nostalgia. I am asking for accountability, for companies to consider the human cost of the spreadsheets. If we lose the human voice at the other end of the line, we stand to lose something far harder to replace—social trust.

是的。老闆會直接連線服務。有方便也很煩人。有的服務平台，都是連線 sub contractors。比如搬家，找了個評論好的。一登記問價，一下子就來幾家不同的服務電話，有點煩。

正本清源，，，毛幽靈還在天安門上，，，

洪水來了你怪泥濘坑窪，十多二十年前渾然，不敏感！

人工的費用上升，那些服務人員就會削減，正常。

據前幾年的報道，一些服務電話實際上是經過國際長途線路轉到印度等外國專門的電話服務中心的，所以有濃重的咖喱味不足為奇。

現在大概已經用人工智能來解決了，隨着人工智能的發展，會越來越好、越來越方便的。

只是這種電話服務費時間，要等待，不如直接上網去與這些單位聯繫還快些，例如醫院和政府部門。

同時銀行也不斷來信提醒防止詐騙，這可能是拜託大量亞系人湧入的後果。

---- 好好的牛肉湯摻了太多水能不變味嗎？

現在美國除了 FIDELITY。的電話還保持用美國人回電話外，其他差不多都用外國人接電話了。

---- 而且說的是聽不懂的英語。

很多時候不去Walmart 了。近兩年又開始去了，很多日用品都被鎖進了廚窗，平生最不願麻煩別人，店裡的上貨員也找不到。shopping 的心情馬上沒了。