“付费服务”和“免费服务”谁更好？

丹奇 （七月三十日）

杀虫的故事

德州气候湿热，容易衍生蟑螂。于是，我订了杀虫公司上门服务。但两个月下来，蟑螂不见消灭，反而见长。于是，打电话给杀虫公司投诉。并顺势取消他们的服务。

客服人员尽力挽留客户，并问道“你为何要取消这项服务呢？我查了一下记录，你可以每个月享受一次免费服务的， 但你似乎从来没有用过我们的免费服务。”

我答道：“付费服务都不能解决问题，我还能指望免费服务吗？”

客服哑然。

Pest Control Story

Texas weather is very humid and cockroaches grow fast. I ordered pest control service for our house. They came every month, but the cockroaches never extinguished after couple of months. I was mad and called their customer service to complain and cancel their service.

The customer service tried to keep me as their client. She asked me: “What makes you want to cancel our service? I checked the record, you can use our free service once a month, but  it seems you never used it.”

I responded “If the PAID service doesn’t work, what’s the point to use FREE SERVICE?”

…….