“付費服務”和“免費服務”誰更好？

丹奇 （七月三十日）

殺蟲的故事

德州氣候濕熱，容易衍生蟑螂。於是，我訂了殺蟲公司上門服務。但兩個月下來，蟑螂不見消滅，反而見長。於是，打電話給殺蟲公司投訴。並順勢取消他們的服務。

客服人員盡力挽留客戶，並問道“你為何要取消這項服務呢？我查了一下記錄，你可以每個月享受一次免費服務的， 但你似乎從來沒有用過我們的免費服務。”

我答道：“付費服務都不能解決問題，我還能指望免費服務嗎？”

客服啞然。

Pest Control Story

Texas weather is very humid and cockroaches grow fast. I ordered pest control service for our house. They came every month, but the cockroaches never extinguished after couple of months. I was mad and called their customer service to complain and cancel their service.

The customer service tried to keep me as their client. She asked me: “What makes you want to cancel our service? I checked the record, you can use our free service once a month, but  it seems you never used it.”

I responded “If the PAID service doesn’t work, what’s the point to use FREE SERVICE?”

…….